324 | Communication Strategies for Effective Conflict Resolution

Most people do not like conflict. And yet, conflict is inevitable. Conflict is actually a healthy vehicle to resolve issues, but instead of resolution, our culture has shifted from polite exchanges to an attitude of entitlement where many feel empowered to air their opinions and stir up strife. With the lack of face-to-face communication that texting, emails and social media provide, so many feel emboldened behind the internet curtain to attack and condemn others who don’t share their views. This has caused the art of face-to-face conflict resolution to decline substantially. This presentation is designed for a coach, pastor, pastoral counselor, or lay counselor and will equip them with essential communication strategies to help their clients navigate and resolve conflicts in personal, professional, and group settings. Participants will learn how to identify triggering defense mechanisms in themselves and others, how to apply de-escalation strategies in difficult or abusive conversations and how to express their needs assertively in order to foster resolution and collaborative problem-solving.